Frequently Asked Questions (FAQ)
#1 Where can I access My SourceBook Events list?
You will find in the beige navigation bar at the top of the home and search pages a link named "Go to MyAFSB" which will take you directly to your personal list. You may also access your list on either the Basic or Advanced Search pages. Highlight "MySourceBook events" at the top of the location drop down menu, directly above "Entire United States." You may then choose to view it as a list, map or calendar depending on the service level you purchased with your subscription.
#2 How can I change the status of an event that I have added to My Sourcebook list?
Choose the link in the beige navigation bar "Go to MyAFSB." In the far right hand column under "MyAFSB" you will see boxes with check marks and beneath them a rectangle with arrows to the right. Click on the arrows to bring up the full list then choose a status by highlighting it. Remember to hit the blue "Update" button at either the top or bottom of the column to save these changes to your sourcebook list.
#3 I am subscribed to Volume 1 but when I choose a region in the Location menu I cannot view details for all the shows.
If you are subscribed to volume 1 only, then you will not be allowed to access events in a region that are not in the top 300 list. You may however choose add an artist's report for any of these events by clicking on the Artists'Reports link just under the event name.
#4 How do I activate/deactivate my email reminder service?
Go to the link in the beige navigation bar at the top of the page labeled PREFERENCES. You can turn email reminders on and off here if you are subscribed with the platinum service level. Remember to click on the SAVE PREFERENCES button to update your information. You may also change the email address that your email reminders are sent to on this page, HOWEVER this will not change the email address that you use to log in to your online subscription. You must call us at our toll free # or email us to change your email for login purposes.
#5 What is financial fairness, and how is that grade determined?
Financial Fairness relates to how an art fair handles an exhibitor's fees. If they require an exhibitor to send their booth fee before they have been accepted or if they do not allow refunds under any circumstances, their grade will be low.
#6 I can't find a fair that was on My Sourcebook list last year.
Shows fluctuate from year to year and may fall from the top 300 to the next best 300. If a show on your personal list dropped to the next best 300 and you are subscribed to only the top 300, it will not be viewable on your list.
#7 How often is information online updated?
We update art fair data and reviews for the full edition in mid-December and for the preview edition (available for purchase with your 2007 renewal) in late August. If an art fair should make a deadline change mid year we are able to update that information immediately online. Print subscribers may also view updates/errata to their respective editions online. Go to the Home page and click on the picture of the book. In the box labeled "View Book Updates" you may choose the edition that you have and view corrections. These are updated as necessary throughout the year.
#8 When I try to log in I get the message "Bad Username or Password".
Use the "update/forgot password" option by entering your email address on the log in page, leaving the password space blank, checking the forgot password box, and then clicking Log In. This will generate an automatic email that includes a link at the bottom of the message to the subscriber preferences page where you may create a new password. (You do not need to enter an old password.) Be sure to enter it twice and then click on Save Preferences to update your password. You should receive the message "Password successfully updated" and then you may go to "View Listings" to access your subscription. This is always a fail safe if you run into trouble logging in.
#9 How do I add an art fair not listed by AFSB to my personal list?
On the Basic or Advanced Search page, look for the rectangle in the right hand column which says ADD A PRIVATE ARTFAIR, click the blue button "Private Artfair" and you will be directed to a page where you may enter the information about your event. A name and start date are the only required fields to get your event added. Be sure to click the "Save Changes to My SourceBook" button at the bottom of the page. To delete a private artfair, choose "Go to MyAFSB" and uncheck the box at in the far right column, click on the blue UPDATE button, and the fair will be deleted.
#10 I am an online subscriber but am unable to "post" on the Forums page.
The Art Fair Sourcebook Forums are separate from an online subscription and open to all who visit our web site. On the initial Forums page, look for the words "Sign Up Here". Click on that link and it will take you to a page where you will create a username and password. (Remember that the username you create will be displayed in your posts and seen by all who view the forums.) Once you have filled out the information on that page, you will be sent an activation email from which you can Log In and begin to add your comments.
#11 When I try to log in, I get redirected back to a blank log in page.
If you are getting a loop back to the blank login page, you will need to check to be sure that cookies are enabled for the artfairsourcebook.com web site. That is how our system recognizes you as a subscriber.
#12 What is a cookie:
A very small text file placed on your hard drive by a web page server. It allows the web site to recognize you and can NOT be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.
#13 How do I order?
Go to the "Subscribe" page to place your order online, or call us at our toll free # (800) 358-2045 during business hours, 9-5 West Coast time. Ordering an online subscription that is currently available online will give you instant access. Once you have entered your credit card information and completed the checkout process you may login using your email address as your initial password. You will then be directed to the Preferences page where you will create your own password.